No Jira. No ServiceNow. No three weeks of configuration. ITBoard is the helpdesk board your IT team starts using today — and the one employees actually report to, because it's as simple as sending an email.
Ticketing tools failed because they tried to do too much. ITBoard does one thing — manage IT incidents — and does it exceptionally well.
The employee opens a URL, describes the problem and submits it. No sign-up, no passwords, no new tool to learn. The ticket appears in the IT team's board instantly.
Assign each ticket to a technician, set the priority (high/medium/low) and the type of incident. A per-technician workload view lets you share the work out fairly.
Open → In progress → Awaiting reply → Closed. The employee is notified automatically whenever their ticket moves on or is resolved. No more having to ask “is anyone actually looking at this?”.
A view of every ticket, with filters by status, priority, assigned technician and site. A work queue ordered by priority and age. The most urgent items are always in sight.
Instant notification by email or Telegram when a high-priority ticket comes in. Automatic escalation if a ticket goes more than X hours without a reply. Nothing slips through the cracks.
Mean time to resolution, tickets per site, the most frequent incidents, workload per technician. Data to justify resources, spot recurring problems and show what the IT team actually delivers.
Not for large corporations with their own ITSM departments. For real IT teams that need order without the bureaucracy.
Manage incidents across multiple hotels from a single board. Reception in Madrid reports a problem with the POS terminal, the technician on shift sees it instantly and resolves it without travelling out. It all gets logged.
Give every client their own incident reporting portal, branded as yours. Manage them all from one internal board. Produce monthly SLA reports for each client with a single click.
Put an end to the chaos of emails, WhatsApp messages and sticky notes. One channel where everyone reports and the IT team sets the priorities. The manager gets full visibility of what's outstanding and what's done.
Every store gets direct access to report technical problems. The central IT team sees which store it came from and what kind of problem it is, then assigns it to the right area technician.
No three-week onboarding. No importing data from another tool. No talking your team into using it. ITBoard works from day one.
Register your company, add the technicians on your IT team and configure the incident categories that make sense for you. No never-ending setup wizards.
Every site or department gets its own reporting URL. Put it on the desktop of every PC, on a QR code around the office or in the welcome pack for new starters. No sign-up for the end user.
The ticket arrives, the assigned technician is notified, updates the status as they work and closes it once it's resolved. The employee always knows exactly where their incident stands.
Monthly reports show which types of incident come up most often, which site raises the most tickets and which technician resolves them fastest. Real data for real decisions.
Jira and ServiceNow are excellent tools for large corporations. For an IT team of 2 to 15 people they are a sledgehammer to crack a nut.
| Feature | ITBoard | Jira | ServiceNow | |
|---|---|---|---|---|
| Up and running in <5 min | ✓ | ✗ | ✗ | ✓ |
| No training for users | ✓ | ✗ | ✗ | ✓ |
| Complete history | ✓ | ✓ | ✓ | ✗ |
| Assignment and priorities | ✓ | ✓ | ✓ | ✗ |
| SLA reports | ✓ | ✓ | ✓ | ✗ |
| Sensible pricing for SMEs | ✓ | ✗ | ✗ | ✓ |
| DevDevices integration | ✓ | ✗ | ✗ | ✗ |
Get started with ITBoard today. No complex setup, and no one you need to talk round.
Request a quote →