A ticket machine tells people to sit and stare at a screen. QueueLine tells them how long they'll wait and calls them back on their phone when it's their turn — so they can grab a coffee, park the car or finish a call. Shorter perceived waits, emptier waiting rooms, happier staff.
Crowded rooms, people asking 'is it my turn?', staff interrupted every minute. The wait is the same — the experience is what changes.
of customers say a long visible queue makes them leave
longer perceived wait when standing vs. waiting freely
of front-desk interruptions are queue questions
higher satisfaction scores with mobile queuing
QueueLine works for any service with a counter: clinics, workshops, town halls, hotel check-in, phone shops.
Scan the QR at the door, send a text, or tap the tablet. No app, no sign-up. The customer gets a link with their live position.
'You're 5th — about 12 minutes.' Updated in real time as the queue moves. Customers decide where to wait.
SMS or web push when they're next: 'Come to counter 3.' Plus a heads-up a few minutes before.
Separate queues per service (check-in, repairs, appointments), staff pick from any queue, priority tickets for appointments or accessibility.
A TV in the lobby shows 'now serving' for people who prefer to stay. Works with SignHub for mixed content.
Average and peak waits, service times per counter, busiest hours. The data to staff the desk properly.
Print the QR, log staff into the counter app, optionally connect a screen. No hardware to buy.
One per service or counter type. Set opening hours, SMS language and priority rules.
At the entrance, the desk, the car park. Each QR can point to a specific queue.
The counter app has three buttons: Next, Recall, Done. That's it.
Customers join, walk away, come back when called. Watch the waiting room empty.
Per location. Unlimited staff and queues. SMS billed at cost.
Not sure which plan fits, need more than Enterprise, or want QueueLine bundled with other Dev Devices products? We will put a quote together for your setup.
Contact sales →Put a QR at the door tomorrow and let people wait wherever they like.
Request a quote →