96% of unhappy guests never complain at reception. They simply leave — and then write about it on TripAdvisor. StayCheck puts a QR code in every area of the hotel so guests can tell you what's wrong while they're still with you. You fix the problem and save the review.
Every negative review on Google or TripAdvisor is a problem you could have solved — but that never reached you in time.
of unhappy guests never complain directly to the hotel
fewer on Google can cut bookings by as much as 9%
read each negative review before deciding whether to book
cheaper to retain a guest than to win a new one
StayCheck works because it's ridiculously easy for the guest. No app to download, no sign-up, no ten-page forms. Just a QR code and 5 seconds.
Generate a unique QR code for every area of the hotel — guest room, restaurant, pool, spa, reception. Print it, frame it or slot it into a menu holder. Each QR code knows exactly where the feedback came from.
The guest picks an emoji rating ( ), optionally writes what happened, and that's it. No sign-up, nothing to download, no waiting for a page to load. If it gets complicated they won't use it — and we already know that.
The jacuzzi fault goes to maintenance. The room-service complaint goes to F&B. The reception issue goes to front office. Every area has its own responsible team — the alert reaches them directly, without going through reception.
Every incident is logged with the time, the area and a description. The person responsible marks it as "in progress" and then "resolved". You get a full history of every issue handled — and how long it took to sort out.
When the feedback is positive (), StayCheck automatically sends a message with a direct link to Google or TripAdvisor. The best moment to ask for a review is straight after a good experience — not at random.
NPS by area, trends by day and hour, the areas with the most recurring issues, average resolution time. If the jacuzzi accounts for 40% of complaints, you'll see it — and you can act before it becomes a chronic problem.
Every area of the hotel gets its own QR code, its own owner and its own metrics. Feedback lands in the right place without going through the reception phone.
No complex integrations, no staff training, nothing to install on the hotel's devices. If you have a printer, you already have StayCheck.
Define each area you want to monitor — guest rooms, restaurant, pool, spa. Assign every area a responsible department and an alert contact: phone, email or Telegram.
StayCheck produces a print-ready QR code, in the hotel's own branding if you want. Put it in the menu holder, on the bathroom mirror, on the bedside table, in the restaurant menu. Five minutes per area.
When a guest reports a problem, whoever is responsible for that area is alerted instantly, with the area, the description and the room number where applicable. Nothing to check manually.
The weekly dashboard shows which areas create the most friction, which issues keep recurring and whether response times are improving. Real data for real operational decisions.
One extra 5-star review a month is worth hundreds of euros in future bookings. StayCheck costs less than that.
In under an hour you'll have the QR codes up in the rooms and the alerts reaching your team.
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